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EPA replaced employee desk phones with calling software. The union says 9-1-1 doesnโ€™t work correctly

The Environmental Protection Agency (EPA) replaced employee desk phones with calling software used on their laptops, something the union says poses safety issues, including during a recent medical emergency. Justin Chen, president of the biggest EPA employee union, told The Hill

EPA replaced employee desk phones with calling software. The union says 9-1-1 doesnโ€™t work correctly
The Hill โ€” 10 June 2026
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The Environmental Protection Agency (EPA) replaced employee desk phones with calling software used on their laptops, something the union says poses safety issues, including during a recent medical emergency. Justin Chen, president of the biggest EPA employee union, told The Hill that the additional software thatโ€™s supposed to handle 9-1-1 geolocation โ€œdoesnโ€™t really work, apparently.โ€โ€ฆ

This report comes from The Hill. The story centres on EPA replaced employee desk phones with calling software. The union says 9-1-1 doesnโ€™t work correctly. Full coverage and background context is available at the original source. Readers seeking more detail on this developing topic are encouraged to follow updates from The Hill and related outlets covering this beat.

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