Why AI that works in the lab often fails in production — and what actually fixes it

Presented by Capital One Enterprises aren’t struggling to experiment with AI; they’re struggling to make it work in the real world. Moving from promising prototypes to reliable, production-scale systems is where most efforts stall. In my role within Capital One’s AI Foundations organization, I’ve seen firsthand that successful AI implementation isn’t just about adopting the latest models or tools. It requires a disciplined R&D approach that connects foundational research to real-world systems, and holds ideas accountable as they move from concept to production. That’s harder than it sounds. AI capabilities are evolving quickly, but enterprise environments can be complex, fragmented, and risk-minded. The question isn’t just what’s possible, but what actually works — for a specific workflow, user, or decision — with today’s technology and constraints. What follows reflects how organizations can turn AI ambition into production reality through a more deliberate approach to research, evalu

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