Widow 'distressed' by firm's nine-month delay to husband's pension

Kay Donald's husband Barry died suddenly almost nine months ago – but she says problems with his pension are stopping her from moving on.

Her family is among thousands who have experienced delays after outsourcing firm Capita took over administration of the civil service pension scheme.

Kay, who has not received any payments since Barry's death, says she has been left distressed and feels like those at the company "don't seem to care".

Capita apologised for the "worry and frustration" being caused by delays and said it was working to establish normal service levels.

Barry Donald died last September, just a week before the couple's 34th wedding anniversary.

Kay, 62, had been watching TV at the couple's home in Glasgow while Barry was doing some DIY in the hall.

When she went to bed, she found her husband lying dead behind the front door. She tried to resuscitate him but it was too late.

Barry, 63, had worked at Social Security Scotland – the government agency which manages devolved benefits - for the last five years.