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I got an £89 refund – how to cancel and avoid unwanted subscriptions

Ever been confused by a random amount leaving your bank then had that sinking feeling it's a subscription you forgot to cancel or didn't mean to sign up to? From TV streaming, to meal deliveries and…

I got an £89 refund – how to cancel and  avoid unwanted subscriptions
BBC Business — 13 August 2026
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Ever been confused by a random amount leaving your bank then had that sinking feeling it's a subscription you forgot to cancel or didn't mean to sign up to?

From TV streaming, to meal deliveries and beauty boxes there are subscriptions for almost everything.

Often the first order is free or heavily discounted so you give it a try and tell yourself you'll cancel it before the deadline. But it's easy to forget and sometimes not straightforward.

Following Prime Minister Andy Burnham's crackdown on subscription traps , three people tell us how they got into - and out of theirs.

Sophie Branscombe, 23 from Wirral, says she signed up for a free trial of a photo editor app then saw a payment of £89.99 had gone out of her bank.

"It was a free trial, and they did make it clear I was signing up to a subscription, but there was no reminder of when [the free period] would end," she says.

Sophie says she wasn't able to get a refund through the firm. Instead she submitted a refund request via Apple "report a problem" which refunded everything. The BBC has asked the company for a response.

Sophie's advice to others is to set reminders as soon as you sign up to a subscription for when the free trial ends.

Read Full Story at BBC Business →
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"It was a free trial, and they did make it clear I was signing up to a subscription, but there was no reminder of when [the free period] would end,"
— BBC Business
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